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GENERAL INFORMATION |
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Returning Items
TheTuxedoStore.com is interested in satisfying our customers in every way possible. If you are not happy with an item purchased, please return it to us. We will gladly refund the cost of the merchandise with no questions asked.
To return an item, call us at 1-800-691-3484 or email us at returns@thetuxedostore.com to acquire a return authorization number. A short explanation of your reason for return is appreciated, but not necessary. Our customer service agent will give you instructions on how to return the item to us.
Returns may be made within 30 days of the original purchase date. We will assess re-stocking charges on products returned with missing or defaced labels. We will also assess re-stocking charges on products that have been marred or returned in less than perfect or new condition. Products that have been altered, abused or designated as non-returnable in our catalog or Web site may not be returned for exchanges or refunds.
Shipping charges to return the item to thetuxedostore.com will be the customer's responsibility. |
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Exchanging Items
You may exchange an item at any time! To do so, either call us at 1-800-691-3484 or email us at returns@thetuxedostore.com to acquire a return authorization number. Exchanges may be made within 30 days of the original purchase date. |
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Rush Orders
If you need a tuxedo and you need it fast, your best bet is to call us on our toll free number, 1-800-691-3484 and speak with one of our professional customer service agents. Our Formalwear Consultant is Tom Wessel. |
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Pant Hems
All pants are shipped with an open hem. We suggest you visit a tailor or alteration shop to have them hemmed to your needs. Once a hem has been put in the pants, they become non-returnable! |
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Shipping Information
Orders received after Noon C.S.T. will be processed the next busines day.
In general, orders are often shipped the same day received, almost always by the next business day. Orders received Friday 1pm CST through Sunday will not be shipped until Monday. Next Day Air orders that are shipped on Friday will not be delivered until Monday (next business day).
If it is imperative that your order be shipped the same day it was placed, please give us a call at 1-800-691-3484, and we will make every effort to accommodate you.
Standard delivery time for your order can be between 1-7 days. Delivery time varies depending on your location within the United States. Express shipping options are available on checkout. |
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Shipping to Canada and other countries outside the United States
We can fulfill orders outside of the continental United States - Additional shipping charges will apply!
To place your order, we ask that you contact us directly at 1-800-691-3484. Contact us by email after hours at customerservice@thetuxedostore.com.
APO & FPO orders will ship via the United States Postal Service. |
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Shipping Rates
| Standard Ground: |
2nd Day Air: |
Next Day Air: |
FREE
on ALL orders over $50! |
$15.00
for ALL orders sent 2nd Day Air |
$30.00
for ALL orders sent Next Day Air |
$6.95
for all orders under $50.00 |
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Payment Options
We accept credit cards (MasterCard, Visa, American Express, Discover, Diner's Club), personal checks, and money orders. If paying by personal check or money order, be aware that your order will not ship until payment is received!
Money orders and personal checks may be sent to:
The Tuxedo Store.com
c/o Jim's Formal Wear Co.
One Tuxedo Park
P.O. Box 125
Trenton, IL 62293 |
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About Credit Card Security
Your credit card information is encrypted using Secure Socket Layer (SSL) Technology, the internet standard for secure commerce transactions. This technology scrambles all of your personal information, including credit card number, name and address, making it impossible to read as it travels over the internet. |
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Personal Information
The Tuxedo Store.com (Jim's Formal Wear Co.) will never sell or share your email or personal information with any other companies. We protect this information and use it for communication purposes only. We respect your privacy and are committed to ensuring that it is maintained. |
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Do I have to order online?
No, you don't have to! If you find an item that you would like to purchase and would feel more comfortable talking to someone about it, please call us! Our toll free phone number is 1-800-691-3484. We're available to answer questions Monday through Friday from 8 a.m. to 5 p.m., central standard time. Please note: All phone orders will be charged a $2.00 Handling Fee. |
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What if I can't find what I'm looking for?
You have two options. First, you can contact us at our special toll free number 1-800-691-3484. Tell our representative about the item you are interested in. We may be able to place a special order or direct you elsewhere. Contact us by email after hours at customerservice@thetuxedostore.com. |
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Secondly, the item you're looking for may be offered on the jimsformalwear.com website. This website features all of the rental items available from us through our national network of retailers. If you find an item of interest on jimsformalwear.com, we may be able to offer it for purchase. Inquire about it by contacting us - or - visiting your local Jim's Retailer. |
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What if I don't see my size available?
Contact us at 1-800-691-3484! Usually, we are able to offer more sizes than what may appear on the site. |
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Concerning Color and Computer Monitors
We have made a great effort to make the images on this website represent the products as accurately as possible. Please be aware that computer monitor settings vary. Actual merchandise colors may differ slightly from the colors seen on this page. |
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Why Choose Us…
TheTuxedoStore.com is a division of Jim's Formal Wear Company, one of the world's largest wholesale suppliers of men's formalwear. We have been in the tuxedo business since 1964, and have serviced millions of satisfied customers over the years. We are committed to offering quality merchandise and service at the lowest possible cost to our customers.
Due to the large amount of merchandise we purchase annually, we are often extended cheaper pricing than our competitors. This, coupled with the fact that many of our products are shipped direct from our manufacturers has allowed us to offer merchandise at substantial savings to you!
The majority of tuxedos offered at TheTuxedoStore.com are timeless styles that will never go out of style. We do take pride in the unique merchandise assortment we offer. Be sure to check back with us frequently as we will offer new exclusive merchandise you won’t find anywhere else. Also, if there is an item you would like to purchase, but are unable to find on our site, please contact us. Because of our strong relationships with industry manufacturers, we can get almost anything you want.
If you ever need help or advice with your tuxedo selection, please feel free to contact us at customerservice@thetuxedostore.com, or 1-800-691-3484. We are here to serve you!
Thank you for visiting our site. We hope you enjoy your visit! |
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